How Octave Therapy Unlocked 10x Credentialing Capacity with Felicity
“This platform empowers teams that previously didn't have the expertise to automate effectively. Felicity has made automation truly accessible for our operations, and they've been an incredible partner in setting us up for success from day one."
Raul Estrada
VP, Operations at Octave Therapy
$200K
Increase in weekly revenue capacity
20 → 200
Credentialed providers processed per week
2 Hours → 5 Minutes
Processing time per provider
Octave was rapidly expanding its provider network
Octave Therapy is a leading behavioral health provider helping patients access high-quality mental healthcare through a growing network of licensed therapists and providers.
As demand for mental health services accelerated, Octave needed a faster, more scalable way to onboard providers and ensure patients could access care without delay.
Credentialing was becoming a bottleneck to growth
At Octave, every provider application required coordination across multiple systems, manual verification steps, and ongoing status tracking. As provider demand increased, credentialing struggled to keep pace.
Every provider stuck in credentialing represented delayed patient access and delayed revenue, turning an operational process into a growing business constraint.
Felicity unlocked the operational scale needed for continued growth
As demand for mental health services increased, Octave needed a way to onboard providers faster without adding friction to an already complex credentialing process.
Felicity automated the manual work required to move providers from intake through activation, orchestrating verification, documentation, status monitoring, and system updates behind the scenes.
The result was a credentialing operation capable of supporting growth at a scale that would have been difficult to achieve through manual processes alone.
Automated Intake-to-Activation
A unified workflow for the entire credentialing process
Real-time Visibility
Teams can monitor workflow progress and status changes live
Transparency Across the Process
Credentialing team can review every action, update, and exception
